Choosing the right technology Vendor matters
The headquarters of a very large retail franchise knew that they needed to update their ERP system. With members needs always increasing, the ability to support them was becoming challenging. The volume of transactions was on the rise and they knew if they wanted to scale further they needed to streamline and automate their operations.
The business engaged and procured a technology vendor for implementation of an ERP. After paying the full project fee up front, their system was not still not implemented 12 months later. The technology vendor requested information from the client and offered no support to them on how to complete the information request, this placed the project at a stand still.
Despite prioritising this project and allocating ample recourses to it, the client could not achieve the implementation. They engaged us to support them.
Within 4 weeks of engagement, the ERP system was up and running. We then reviewed the clients business, and helped them make the necessary configuration decisions. We supported them through the data migration and trained their staff on the new ERP system. As a result of this, the business was now able to realise their ROI. The business was now able to focus on the scale they desired.